SAFER GAMBLING IN THE UK
OUR COMMITMENT
We are committed to promoting safer gambling. We want to provide an online gambling experience which is safe and enjoyable for all our players. The majority of online gamblers do so for fun, know their limits and gamble responsibly. However, we recognise that a small number of players struggle to control their gambling.
We put the customer first and make available a range of advice and gambling control measures designed to help you manage your gambling, and to ensure that gambling remains a fun, safe leisure pursuit. This includes:
- Deposit Limit
- Loss Limit
- Session Limit
- Wagering Limits
- Reality Check
- Time-Out
- Self-Exclusion
- Support Groups & Organisations
- Advice on Keeping in Control
- Parental Controls
- Self-Assessment
Our customer service staff are trained to recognise signs of problem gambling and addiction and are available to listen and support you in keeping in control of your gambling. If you would like to talk to someone about a potential problem with gambling, please contact our Customer Support team.
STAY IN CONTROL
DEPOSIT LIMITS
If you wish to set your own deposit limits (i.e. to set the maximum amount you can deposit per day/ week/ month) you can do this at the point of first deposit or at any time by selecting the ‘Deposit’ tab in the ‘My Account’ section. You can also contact us by emailing customer support or via Live Chat and our Customer Support Team will be able to help you set your limits.
You can also make changes to your deposit limit within the ‘My Account’ section. You must log in to access this feature. If you wish to lower your deposit limit, this change will take effect immediately. This limit will only apply to your Account on the Website, if you have accounts on other LeoVegas operated sites you must set your preferred limit by account by site.
Before increasing your deposit limits, we recommend that you carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then return to our site to confirm that you still wish to increase it.
LOSS LIMIT
Setting your own loss limits can limit the amount of money that you are able to lose on a daily, weekly or monthly basis, and can be found within your ‘Account’ section. You must log in to access this feature. You can also contact us by emailing customer support or via Live Chat and our Customer Support Team will be able to help you set your limits.
Before increasing your loss limits, we recommend that you carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request.
SESSION LIMIT
Setting your session limit allows you to control how long you should play. You will be notified with a pop-up just before your time ends and automatically logged out when the time is up.
Before increasing your session limits, we recommend that you carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request.
WAGERING LIMIT
Setting your wagering limit allows you to control how much you can wager on a daily, weekly or monthly basis. If you can reach your specified limit you will receive a notification in the form of an error, which may advise of ‘Insufficient funds’.
Before increasing your wagering limits, we recommend that you carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request.
REALITY CHECK
To help you manage the amount of time you spend playing, you can set up a Reality Check alert on your account. You must log in to access this feature. Once set, a pop-up alert will be displayed as a reminder that you have been playing for the time interval selected. You will be required to acknowledge the reality check to continue playing or exit the game.
You can set or amend your Reality Check by going to the ‘Safer Gambling’ tab of the ‘My Account’ section and choosing Reality Checks when logged into your account.
TIME OUT
If you would like to take a temporary break from gambling you can apply a time out to your account for between 1 day and 6 weeks. You must be logged in to apply this feature, visiting the ‘Limits’ section, within ‘My Account’ Once you begin your time out you will not be able to access your account until your time out has ended. Your account will automatically re-open after your time out has ended.
If you have accounts on other LeoVegas operated sites you must set your preferred time out by account, by site.
If you want to refrain from gambling for a longer period of time you can find further information on self exclusion below.
SELF EXCLUSION
We provide the facility for you to Self-Exclude from your account for a specified period of between 6 months and five years. By choosing to Self-Exclude, you will be prevented from gambling for your selected time.
Once you have opted to self-exclude, opening a further account during the period of self-exclusion will void all transactions and forfeit any winnings.
Whilst your self-exclusion is valid, under our Safer Gaming policy, you will not be permitted to open new accounts on any sites operating on the LeoVegas Gaming PLC licence. For a full list of sites operating on the LeoVegas Gaming PLC licence click here. For the period of Self-exclusion, we will endeavour not to send you any marketing material or promotional offers, but this can take 48 hours to come into effect after you opt to self-exclude.
If you wish to use this facility, please contact Customer Services or use our live help facility to talk to a member of our highly trained Customer Support team, who will be able to assist you. Alternatively, you can Self-exclude from the ‘My Account’ section under Additional Limits when logged into your account.
We encourage any customer wishing to self-exclude to seek exclusion from all other operators of gambling sites that they hold accounts with.
There are several self-exclusion schemes run by multi-operators offering further information and support, and they can be found here: https://www.gamcare.org.uk/self-help/self-exclusion. In addition, there are several services available, and we recommend that you seek support from any of the gambling support services listed below to help deal with your problem:
GAMSTOP
If you are considering self-exclusion, you may wish to register with GAMSTOP to restrict your gambling activities on websites and apps.
GAMSTOP is a free service that enables you to self-exclude from multiple online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk
IF YOU NEED ADVICE OR SUPPORT
Customers experiencing gambling problems and others affected by problem gambling (including friends and family) should seek help. The following organisations are available to provide free and confidential advice on matters of problem gambling:
NATIONAL GAMBLING HELPLINE
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential.
www.gamcare.org.uk/talk-to-us-now/
GAMCARE FORUMS & CHATROOMS
GamCare offers a moderated online forum and daily online group chat rooms to enable those affected by gambling harms to connect with others in similar situations, share their experience and support one another.
www.gamcare.org.uk/gamcare-forum and
www.gamcare.org.uk/group-chatroom
BEGAMBLEAWARE
BeGambleAware provides information, advice and directs people to support to help keep people safe from gambling harms.
www.begambleaware.org
NATIONAL GAMBLING TREATMENT SERVICE
The National Gambling Treatment Service is a network of organisations working together to provide confidential treatment and support for anyone experiencing gambling-related harms, free to access across England, Scotland and Wales.
www.begambleaware.org/ngts
GAMBLING THERAPY
Gambling Therapy are a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.
www.gamblingtherapy.org
GAMBLERS ANONYMOUS
Gamblers Anonymous provides confidential telephone support to anyone who is affected by problem gambling. Gamblers Anonymous can be contacted on 02073 843040. Further information can be found at www.gamblersanonymous.org.uk
BETBLOCKER
BetBlocker is a blocking software that allows you to restrict access to gambling sites and applications. Once installed on your device your access to gambling sites will be blocked, allows you to set how long you wish to be blocked for and also has Parental Controls. More information can be found at www.betblocker.org
ADVICE ON KEEPING IN CONTROL
We believe that gambling should always be an enjoyable leisure activity. Remembering these simple tips can help make sure your gambling doesn’t become a problem:
- Make sure you’re aware of the potential risk of problem gambling before you start
- Play sensibly and never chase your losses.
- Only gamble what you can afford to lose. Establish limits for purchasing, wagering and even losses before you start gambling and stick to them.
- Use our Deposit Limits tool to manage the amount of money you spend (see further below).
- Set yourself a time limit before you start gambling and stick to it. Use our Reality Check tool (see further below) to remind you how long you’ve been playing.
- Don’t let gambling interfere with your daily life; ensure you have completed all of your daily responsibilities before you start gambling.
- Do not turn to gambling as an alternative source of income or as a way to recoup debt.
- Do not gamble if you are in recovery for any dependency or if you are under the influence of alcohol or any other substance.
For information on how to gamble responsibly and on dealing with gambling problems please contact your Customer Support team.
FINANCIAL SERVICE GAMBLING BLOCKS
Some UK banks allow for gambling blocks to be placed on your personal bank account in order to restrict transactions to gambling businesses. For a list of financial services organisations in the UK that currently offer gambling blocks on debit cards see: www.gamcare.org.uk/block-gambling-transactions.
FINANCIAL HARM TOOLKIT
Similar to Gambling Financial Service Gambling Blocks, the Financial Harm Toolkit collaborates with banks and several gambling support agencies, incorporating preventative measures like gambling-specific blocking software to provide additional guidance and support for individuals grappling with gambling-related financial harm. For further information, please visit GamCare.
LIMITING GAMBLING ADVERTISING ON SOCIAL MEDIA
Social media platforms provide the function to hide both individual ads as well as all advertisements from a specific company, helping you to limit the amount of exposure to gambling advertising you come across when browsing on social media and online. If you would like more information on these features or would like to limit your exposure to gambling adverts you can find detailed steps on begambleaware.org
PROTECTING MINORS
It is illegal for someone who is under 18 years of age to gamble. We take our responsibility to prevent underage gambling seriously, performing age verification among many other checks at the point of registration. We also ensure our social media, marketing and product selection is not targeted towards or will engage those who are under the age of 18.
To help safeguard those who are under the age of 18 accessing gambling sites, we have some advice that maybe useful:
- Keep usernames and passwords secure and out of reach of those most vulnerable.
- Do not use autofill or keychain to save your passwords onsite.
- Ensure your payment information is kept safe and secure.
- Always ‘logout’ once you have finished your gaming session
- Supervise those most vulnerable when they are spending time online
- Educate your child about the risks of accessing illegal sites, in particular, online gambling
Consider the use of blocking software:
BigDeal provides advice for young people and their families who may require support with their gambling or family members who wish to support them.
The site has a quiz to self assess your gambling along with access to 24hr live chat and telephone support manned by specially trained staff.
THE SAMARITANS
There is free, non-judgemental support available to you, day or night, 365 days a year. Anyone struggling to cope or who is feeling suicidal can call Samaritans on 116 123 or visit their website https://www.samaritans.org/
SELF ASSESSMENT
If you are concerned about your gambling (or about someone else’s) you can consider the following problem gambling self-assessment questions, to help you consider whether you (or someone else) may have a problem:
- Do you stay away from work or college to gamble?
- Do you gamble to escape from a boring or unhappy life?
- If you run out of money when you’re gambling do you feel lost and in despair, and want to find money to gamble again as soon as possible?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Have you lied, stolen or borrowed just to get money to gamble or pay gambling debts?
- Do you gamble until your money runs out?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have you lost interest in your family, friends or hobbies because of your gambling?
- Are you getting into debt because of your gambling?
- Have others ever criticised your gambling?
- Are you reluctant to spend ‘gambling money’ on anything else?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
The more you, a friend or family member answers ‘yes’ to these questions, the more likely it is that you or they may be experiencing a gambling problem.
For further information on your Self-Assessment you can contact our Customer Support team and they assist you with the right direction, or GamCare are available to contact directly. You can also visit our Self-Assessment Tool at https://www.satcherford.com/self-assessment/
GamCare operate the National Gambling Helpline and offer confidential information, advice and support for anyone harmed by gambling in Great Britain. The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live Chat. Advisers will listen to you, they won’t judge and your conversation is confidential.
www.gamcare.org.uk/talk-to-us-now/
